Engineering teams have their own dedicated topic, as does Marketing, and so on. With Slab, teams use Topics for this (other wikis use folders). But teams should still have their own dedicated space within your wiki. Internal wikis knock down information silos that naturally occur within any company that has multiple teams. The ability to create dedicated team spaces It’s also a positive user experience for your team – meaning they’ll be more likely to use and contribute to your wiki. Plus, when you search in Slab, we also show you results from your connected accounts, including Slack, G Suite, Confluence, and Dropbox.Ī fast and powerful search function isn’t just a way to minimize the hunt for knowledge. For example, here’s how you’d find references for the term ‘writing’ in your Product topic only: We also have Faceted Search, which allows you to narrow your search. That’s why when you click on the search bar in Slab, we reveal your most recently viewed posts - because chances are the post you’re searching for is one you’ve recently visited. They rely on our platform to help them find exactly what they’re looking for - fast. Teams use Slab to store, organize, and share critical knowledge in one dedicated space. Take the search function in Slab, for example. The search function should be powerful and robustĪ powerful search function makes it easy to find content without searching through folders (or topics, which is what we use at Slab).Īt the bare minimum, your wiki’s search function should be as fast and intuitive as it is with Google. That way it’s easily accessible by other teams and becomes a part of your team’s history.Ĭhoosing a wiki that integrates with your existing tools makes it easy to consolidate your company knowledge. By choosing the right tool, your design team can embed that InVision file into your wiki. Those comments likely won’t make their way into your team wiki - despite possibly being of value to other teams. While an internal wiki can help, the reality is that some of your team’s critical information will continue to live only within the confines of tools that aren’t your wiki.įor example, your design team might use InVision, which allows them to comment on designs. Your team has to constantly switch tools just to access important company knowledge. As a result, your shared knowledge is scattered across a handful of apps. Your team already collaborates and shares knowledge in chat tools like Slack, project management tools like Trello and Asana, and document editors like Google Sheets. Your wiki should work with the tools your team already uses However, the information should be easily applicable regardless of the internal wiki tool you choose. When choosing an internal wiki for your company, be sure that they contain these features.Įditor’s note: Throughout this article we provide examples specific to our platform, Slab. However, the features below are integral to your wiki experience. Your company will customize your wiki experience to your needs. The core features your wiki software must have Through clearer writing, you have clearer thinking, which improves collaboration and productivity.īelow we break down what to look for (and what to avoid) in your company wiki. Documentation forces employees to hone their writing - to convey their message clearly and concisely. Wikis also have a positive impact on company culture. It also protects your company from attrition - wikis document knowledge that might otherwise be lost when employees leave. Companies use wikis to document information critical to their business operations, including:Ī company wiki minimizes repetitive questions and empowers your team to work autonomously. Think of it as your company’s long-term memory or internal knowledge base. What is an internal wiki, and why does your company need one?Īn internal company wiki is a dedicated space where teams store, find, and share critical knowledge. As a result, work gets duplicated, employees repeatedly ask the same questions, and onboarding new employees is far more resource-intensive than it should be.Ī dedicated internal wiki can streamline your team’s knowledge sharing and collaboration. It also makes it challenging to maintain company knowledge. This makes finding shared knowledge incredibly time-consuming. These days, they also have to search for knowledge in chat tools like Slack and project management tools like Trello. Just Roll With It: You Decide LIVE! is an live Halloween special that will debut on Disney Channel on October 4, 2019.Employees spend 9.3 hours every week looking for information to do their jobs, according to research conducted by McKinsey.Įmployees have always had to scour archived email threads and disconnected documents to find critical company knowledge.
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